Managed Network Services
Overview
Simplify, secure, and optimize your enterprise network infrastructure with 24×7 managed operations. Our service ensures consistent availability, performance, and scalability across LAN, WAN, WLAN, and SD‑WAN environments, using a security‑first operational framework.
24×7 Monitoring & Support
Continuous monitoring and proactive issue detection across LAN, WAN, and wireless networks. The operations team manages incident triage, escalation, and resolution to minimize downtime and maintain reliability.
Network Design & Deployment
Design and implement resilient and compliant network architectures. Includes configuration of routers, switches, Wi‑Fi access points, and SD‑WAN appliances - covering both new site deployments and migrations.
Performance Optimization
Enhance network performance through traffic analysis and optimization. Apply QoS and policy‑based routing to ensure applications receive the required throughput, latency, and stability.
Security & Compliance
Maintain network integrity with segmentation, role‑based access, and secure baseline configurations. The service aligns to ISO, PCI, and other industry standards, with compliance evidence available upon request.
Troubleshooting & Root Cause Analysis
Resolve issues efficiently through knowledge‑driven playbooks and post‑incident analysis. Identify underlying causes of recurring issues to prevent reoccurrence and improve long‑term stability.
Strategic Guidance
Support network evolution with modernization planning, lifecycle management, and regular business reviews to align infrastructure with organizational growth and demand.
Core Infrastructure Scope
Switching
Configuration and management across access, distribution, and core layers.
Routing & WAN Edge
Internet gateways, WAN optimization, and policy-based routing.
Wireless
WLAN design, site surveys, and coverage optimization with secure onboarding.
SD‑WAN & Hybrid WAN
Policy routing, redundancy, and traffic prioritization with QoS.
Operations & Security Scope
Firmware and OS lifecycle management, including version upgrades and rollback processes.
Network segmentation, access controls, and secure configuration baselines.
Traffic monitoring, capacity planning, and performance analytics.
Service Tiers
Essential - Core Monitoring & Reporting
Advanced - Enhanced Management & Optimization
Premier - Full Lifecycle & Compliance Management
Quarterly roadmap and modernization reviews.
SLA: Critical incident response within 2 hours
Engagement Model
Assessment & Planning
Define scope, critical infrastructure, and performance objectives.
Deployment & Configuration
Implement secure and optimized network designs.
Monitoring & Management
Continuous monitoring, event triage, and system updates.
Optimization & Troubleshooting
Ongoing performance tuning and RCA-based improvements.
Reporting & Improvement
Regular operational reports and recommendations for enhancement.
Key Outcomes
Increased availability
Reduced downtime and performance disruptions.
Optimized performance
Improved throughput, latency, and application response.
Enhanced security
Strengthened segmentation and access control baselines.
Audit readiness
Compliance documentation aligned to ISO/PCI standards.
