Managed Microsoft Server Services

Managed Microsoft Server

Overview

Ensure reliable, secure, and high-performing Microsoft Server environments with 24×7 managed operations, proactive monitoring, patching, and expert troubleshooting.

24×7 Expertise & Monitoring

Continuous support and telemetry for Windows Server infrastructure to detect issues early and facilitate rapid resolution.

Deployment & Configuration

Secure provisioning of server roles and services with GPO baselines, Active Directory trusts and replication management, and hardened DNS/DHCP configurations.

Patch & Vulnerability Management

Regular application of Patch Tuesday updates, remediation of vulnerabilities, and controls to prevent configuration drift.

Troubleshooting & Optimization

Incident response, root-cause analysis, resource tuning, and application of server role best practices to ensure optimal performance.

Backup & Recovery Guidance

Manage backup schedules, monitor job success, and conduct test restores. Support disaster recovery drills to verify recoverability.

Strategic Roadmap

Quarterly reviews and modernization guidance aligned with Microsoft server technologies to maintain security, compliance, and efficiency.

Core Infrastructure Scope

Active Directory: Domain health, trusts, replication, GPO hygiene, and privileged access management.

DNS / DHCP: Availability, secure configurations, redundancy, scavenging, and lease management.

File & Print Services: NTFS/Share permissions, quotas, access reviews, and SMB hardening.

Security & Operations Scope

Patch and vulnerability management with configuration baselines.

EDR/AV integration and event log collection with correlation.

Resource monitoring (CPU, RAM, storage, network) and capacity planning.

Backup monitoring, recovery validation, and disaster recovery exercises.

Essential - Core Monitoring & Updates

AD/DNS/DHCP baseline monitoring

Monthly patch updates

Standard reporting

SLA: High-severity triage within 1 business day

Service Tiers

Advanced - Extended Monitoring & Validation

Full server role monitoring with performance tuning

Weekly patch and vulnerability checks

Backup validation and recovery support

SLA: High-severity triage within 8 hours

Premier - Comprehensive Operations & Governance

Advanced integration options (AD FS, Exchange, Hybrid)

24×7 proactive incident response and automation

Quarterly business reviews, compliance packs, and executive dashboards

SLA: Critical triage within 2 hours

Engagement Model

1. Assessment & Planning - Define scope, critical server roles, and performance objectives.

2. Deployment & Configuration - Implement secure configurations and role provisioning.

3. Monitoring & Management - Continuous monitoring, incident management, and telemetry analysis.

4. Optimization & Remediation - Performance tuning, patching, and root-cause analysis.

5. Reporting & Strategic Guidance - Regular operational reports and recommendations for modernization.

Key Outcomes

Stable infrastructure

Reduced downtime and improved service reliability.

Enhanced security

Consistent patching, vulnerability management, and secure configurations.

Operational efficiency

Proactive monitoring, resource optimization, and automation.

Audit readiness

Compliance-ready reporting and evidence packs.

Common Questions

Does this service cover hybrid Microsoft Server deployments?

Yes. Both on-premises and hybrid environments are supported with monitoring, patching, and integration guidance.

Can your team handle Active Directory and DNS/DHCP issues?

Yes. Tiered support includes troubleshooting, configuration management, and optimization for core server services.

Do you provide strategic guidance and reporting?

Yes. Regular reviews, reporting, and a strategic roadmap help align server operations with business objectives.

Ensure your Microsoft Server environment is reliable, secure, and efficient. Schedule an environment health assessment to receive a prioritized remediation and modernization plan.

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