04Voice & Unified Communications
Voice and unified communications for a workforce on the move.
Design, migration and support of enterprise telephony, cloud calling and unified communications, integrated with Microsoft Teams and your existing carriers and numbers.
The challenge
Telephony is often the last system still tied to the office.
Ageing phone systems, separate carrier contracts per site and desk phones that do not follow people home leave calling out of step with how everyone else works.
Migrating numbers, call flows and emergency calling needs careful planning, and a failed cutover is immediately visible to customers.
What we deliver
Capabilities across the full lifecycle
- 01
Voice assessment
Inventory of current systems, numbers, call flows, carriers and contracts, with a migration plan.
- 02
Cloud calling
Teams Phone and other cloud calling platforms designed and configured for your organisation.
- 03
Number porting and carriers
Number migration, direct routing or carrier-provided calling, planned site by site.
- 04
Contact centre
Call queues, auto-attendants and contact-centre integration for customer-facing teams.
- 05
Devices
Headsets, desk phones and room phones selected, deployed and managed.
- 06
Voice quality
Network readiness checks and quality-of-service design so calls stay clear.
How we work
One engagement model, from first assessment to daily operation.
- 01
Assess
We start from your real environment: current architecture, constraints, risks and what the business needs next.
- 02
Design
An architecture that fits how you work, with the trade-offs and costs made explicit before anything is built.
- 03
Deliver
Built, integrated and tested in stages, with documentation and a rollback plan for every change.
- 04
Operate
Supported go-live, then run by your team, ours or both, with monitoring and reporting agreed up front.
Free, no obligation
Free infrastructure health check
Before you commit to a Voice & Unified Communications project, start with an engineering review of what you run today.
- 01
Tell us about your estate
Share what you run, what is changing and what is worrying you, on a call or through the form.
- 02
An engineer reviews it with you
One of our engineers walks through the relevant platforms with your team.
- 03
Get prioritised findings
Risks, gaps and quick wins, ranked by impact, that you can act on with or without us.
Why bits&BYTE
What makes the difference in delivery
Network-aware design
Voice is designed with the network it runs on, which prevents most call-quality problems before they start.
Careful cutovers
Migrations are staged with tested rollback, so calling keeps working for customers throughout.
Supported after go-live
Call quality, devices and changes are supported through the same service desk as the rest of the workplace.
Learn
Further reading
Cybersecurity & Digital Trust
Black October: what PHP2Shell, eMudhra and LiteLLM mean for Indian enterprises
· 9 min read
Cybersecurity & Digital Trust
CERT-In’s 180-day logs and clock sync: what your network has to do
· 9 min read
Let's build what's next
A more resilient tomorrow starts with you & us.
Book 20 minutes with an engineer to talk through your infrastructure, security and transformation goals, or send us a message and we will come back to you.
Or reach us directly: 1800 569 0101 · [email protected] · WhatsApp
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