04Managed Services
Operations that keep running while you move forward.
Around-the-clock monitoring, support and lifecycle management for infrastructure, Microsoft platforms and end-user devices, so your team can spend its time on what comes next.
Services
What Managed Services covers
- 04.1Remote Infrastructure Support24×7 remote monitoring, administration and patching for servers, storage and networks.View service
- 04.2Managed Microsoft 365 & AzureSecure, governed operation of Microsoft 365 tenants and Azure subscriptions.View service
- 04.3Managed Microsoft ServerStable, patched and secure Windows Server estates, from Active Directory to file services.View service
- 04.4Managed Workstation & HelpdeskEnd-user support and device management that keep employees productive and secure.View service
Our approach
The principles behind every managed services engagement
- 01
Caught before users notice
Monitoring is tuned to your services, with alerts that have owners and runbooks, so problems are handled before they become outages.
- 02
Defined responsibility
Scope, response targets and escalation paths are written down, so everyone knows who acts and when.
- 03
Fewer repeat incidents
Every recurring issue gets a root cause and an agreed fix, reported monthly in terms the business can read.
How we work
One engagement model, from first assessment to daily operation.
- 01
Assess
We start from your real environment: current architecture, constraints, risks and what the business needs next.
- 02
Design
An architecture that fits how you work, with the trade-offs and costs made explicit before anything is built.
- 03
Deliver
Built, integrated and tested in stages, with documentation and a rollback plan for every change.
- 04
Operate
Supported go-live, then run by your team, ours or both, with monitoring and reporting agreed up front.
Free, no obligation
Free infrastructure health check
Before you commit to a Managed Services project, start with an engineering review of what you run today.
- 01
Tell us about your estate
Share what you run, what is changing and what is worrying you, on a call or through the form.
- 02
An engineer reviews it with you
One of our engineers walks through the relevant platforms with your team.
- 03
Get prioritised findings
Risks, gaps and quick wins, ranked by impact, that you can act on with or without us.
Integrated solutions
Designed to work with the other three pillars
Insights
Further reading
Let's build what's next
A more resilient tomorrow starts with you & us.
Book 20 minutes with an engineer to talk through your infrastructure, security and transformation goals, or send us a message and we will come back to you.
Or reach us directly: 1800 569 0101 · [email protected] · WhatsApp
Same challenges.
Brighter possibilities.